Neon Spheres

we're here to help

Welcome to Glory Star's FAQ and how to video channel. 

Learn how to easily troubleshoot common issues with all upcoming and previous models.

WHAT WOULD YOU LIKE TO KNOW MORE ABOUT?

  • GLORY STAR GROUP

    General FAQ

  • TAURI

    Temperature check tablet

  • NEBULA

    Kiosk tablet

  • ULTRON

    Windows tablet

  • VEGA

    In wall touch screen

Commercial tablets.jpg

general FAQ

 

Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?






Is there an email/phone number I can call for support?


We have a ticketing system. Please sign in and submit a ticket and we will take care of you.




What do I do with a defective device?


If there is a defective device, you can first submit a ticket to our website, and our technical staff will try to assist you. If the unit is really defaulted and could not be fixed at your location, it would then need to be returned to either our California location or Hong Kong office for repair, after repair, we would send it back to you.




How to turn on/off device


For the new generation of the Nebula tablets, the back button at the back have been changed to ON/OFF button, therefore, you can turn the tablet off from the back button.




Where can I find tutorial videos?


This is the channel for all Official Glory Star Product Videos This is the Glory Star Support Channel




Where can I download the user manual?


You may find all user manual details here.




How can I obtain marketing material(s)?


You would need to be one of our partners to obtain marketing materials. Please send mail to sales@glorystargroup.com to discuss the details.




Is there a warehouse in the US?


Yes, we have a warehouse in the US and we can send our products from California to any locations within the US within 2-4 business days.




Do you ship only from Asia or also within the US?


For small batch orders, we ship from the US, but for larger batches, we will be shipping from Hong Kong or China.




How long does shipping take?


If the products are in our warehouses, the ship time will be within 7-10 days. If there are special requirements and modifications required from our stock units, it would usually take 14-20 days. Our normal production time is 35-40 days. The estimated ship date for your order will be released within 7 days after receiving payment, otherwise, you will be receiving an email from us.





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TAURI FAQ

 

Is there an email/phone number I can call for support?


We have a ticketing system. Please sign in and submit a ticket and we will take care of you.




What do I do with a defective device?


If there is a defective device, you can first submit a ticket to our website, and our technical staff will try to assist you. If the unit is really defaulted and could not be fixed at your location, it would then need to be returned to either our California location or Hong Kong office for repair, after repair, we would send it back to you.




How to turn on/off device


For the new generation of the Nebula tablets, the back button at the back have been changed to ON/OFF button, therefore, you can turn the tablet off from the back button.




Where can I find tutorial videos?


This is the channel for all Official Glory Star Product Videos This is the Glory Star Support Channel




Where can I download the user manual?


You may find all user manual details here.




How can I obtain marketing material(s)?


You would need to be one of our partners to obtain marketing materials. Please send mail to sales@glorystargroup.com to discuss the details.




Is there a warehouse in the US?


Yes, we have a warehouse in the US and we can send our products from California to any locations within the US within 2-4 business days.




Do you ship only from Asia or also within the US?


For small batch orders, we ship from the US, but for larger batches, we will be shipping from Hong Kong or China.




How long does shipping take?


If the products are in our warehouses, the ship time will be within 7-10 days. If there are special requirements and modifications required from our stock units, it would usually take 14-20 days. Our normal production time is 35-40 days. The estimated ship date for your order will be released within 7 days after receiving payment, otherwise, you will be receiving an email from us.





Compliance

Do we have approval from any medical body (e.g. FDA)?


TAURI is FDA Compliant in accordance to the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 Public Health Emergency.




Is TAURI DSGVO?


Tauri is DSGVO compliant.




Is it FCC and CE compliant?


Yes, it is EN 60950-1:2006+ A11:2009+A1:2010+A12:2011+A2:2013. FCC Rule Parts 15C. Please check this TAURI Guide for further information.





Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?






Operation

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through STAROS.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?





How to retrieve log?






Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?






Is there an email/phone number I can call for support?


We have a ticketing system. Please sign in and submit a ticket and we will take care of you.




What do I do with a defective device?


If there is a defective device, you can first submit a ticket to our website, and our technical staff will try to assist you. If the unit is really defaulted and could not be fixed at your location, it would then need to be returned to either our California location or Hong Kong office for repair, after repair, we would send it back to you.




How to turn on/off device


For the new generation of the Nebula tablets, the back button at the back have been changed to ON/OFF button, therefore, you can turn the tablet off from the back button.




Where can I find tutorial videos?


This is the channel for all Official Glory Star Product Videos This is the Glory Star Support Channel




Where can I download the user manual?


You may find all user manual details here.




How can I obtain marketing material(s)?


You would need to be one of our partners to obtain marketing materials. Please send mail to sales@glorystargroup.com to discuss the details.




Is there a warehouse in the US?


Yes, we have a warehouse in the US and we can send our products from California to any locations within the US within 2-4 business days.




Do you ship only from Asia or also within the US?


For small batch orders, we ship from the US, but for larger batches, we will be shipping from Hong Kong or China.




How long does shipping take?


If the products are in our warehouses, the ship time will be within 7-10 days. If there are special requirements and modifications required from our stock units, it would usually take 14-20 days. Our normal production time is 35-40 days. The estimated ship date for your order will be released within 7 days after receiving payment, otherwise, you will be receiving an email from us.





fitness console kiosk tablet NEB215.31.p

NEBULA faq

Coming soon, thank you for your patience.

 
all ultron.png

ULTRON FAQ

Coming soon, thank you for your patience.

 
all vegas.png

vega faq

Coming soon, thank you for your patience.

 

Glorystar reserves the right to change or update, without notice, any information contained herein; to change, without notice, the design, construction, materials, processing or specifications of any products; and to discontinue or limit production or distribution of any products.

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For all inquiries please contact our email sales@glorystargroup.com

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NEWSLETTER

© 2020 by Glory Star Group. All rights reserved.

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