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Welcome to Glory Star's FAQ and how to video channel. 

Learn how to easily troubleshoot common issues with all upcoming and previous models.

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General FAQ

 

TAURI

What are the differences between commercial tablets and consumer tablets?


Consumer Tablets usually have a 1 year life cycle. Commercial tablets usually have a 5 years or more life cycle that allows developers to develop according to the hardware requirements to stabilize their software on the hardware as well as supplying to the same project with the same product in this time frame. Commercial Tablets are more focused on providing a stable platform with non-changing components to support long term projects.




What are the advantages of a commercial tablet?


The advantages of a commercial tablet are long support cycle, higher quality components, designed for stationary applications without having to produce another mount, customizable, customer’s bootup logo and can remain in the same firmware version for every batch of order. Option for OEM.




Why should I choose Glory Star?


Glory Star started in 1984 and has over 30 years of experience in the electronics industry. The advantage of Glory Star is flexibility, we are able to provide our standard items as well as customized touch projects from circutary design, mechanical design, firmware design to a total solution of remote management. The company have hardware and software skills. The company is focused on building life-long customers, providing an open communication platform and rich technical support.




How to choose between Windows and Android?


This would depend on the requirements of your project. If the deployment is smaller and requires accessories like barcode, MSR that doesn’t have drivers for Android, then Windows would be the option. Although the downside for Windows is the cost of the license fee as well as its constant update. Android’s cost is lower, however, there are more development time involved for driver applications. In a nutshell, if the quantity of the project is there- Android would be the option. If the deployment has a lower quantity, then Windows would be the option.




What are the benefits of open API products?


Able to utilize i/o from the device such as USB, RS232, RS485, GPIO, etc to communicate with third party modules. Also to utilize features that has already developed from staros onto third party applications




Does Glory Star provide App solutions?


Yes, Glory Star’s Nebula, JARVIS series of tablets includes a license free STAROS app that allows you to lockdown apps, websites and videos. We also have StarTouch that is designed for people without coding skills to make their own touch contents.




Can I download apps from Play store with Glorystar tablets?


No, Glorystar tablet does not support Google Play store since the certification only supports tablets with mobility and a screen size below 15”. Not using the certification and playstore is actually better for GS applications since it provides more flexibility in terms of software and increase processing power since google play certify devices has more embedded applications and runs more items underneath.




Are Glorystar products including warranty?


Yes. Our products have a standard 1 year warranty and for partners 2 years. Please check the warranty section for more details.




How do I place an order?


If you would like to place an order, please email sales@glorystargroup.com Or you can fill in our order form




What to expect after placing an order?


Pro-Forma Invoice After you placed an order, you will receive a pro-forma invoice within 24 hours (except weekends). Deposit/ Full Payment Upon approval of your payment for your order, the order will be in Production. Production time includes obtaining the parts, assembly or build time and shipping preparation.





Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?





How to connect Tauri to a bluetooth printer?





How to set up app switch on Tauri?






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Tauri FAQ

 

Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?





How to connect Tauri to a bluetooth printer?





How to set up app switch on Tauri?






Security

Is there an option to store the data of people checked? If yes, how far back?


This is currently in development with TAURI Cloud.




Will the database of employee/customer information be stored in the tablet or server?


If you have registered your employee/ customer's face in TAURI, then, it would have their photo locally stored on TAURI. If you have not store any data on TAURI, it would not store anything inside. However, if you choose to purchase or use TAURI Cloud, the information of your employee/ customer will be in TAURI Cloud.




If on Monday you scan on kiosk #1, on Tuesday you scan again on kiosk #1 – your information would be stored so it will recognize you and on Wednesday you scan on kiosk #3 – does it have the information from kiosk #1 to identify you?


The information will need to be store on a server or cloud to be recognized on the same data base. If there are no TAURI Cloud being used, each TAURI would only have its own data base and not cross check.




How can the imported photos be identified?


The photos correlate with the staff profile you assign them to. There is a specific way to name the .jpeg files. It should be e.g. Dennis-Marketing.jpg (The persons name- department.jpg)




How would the data/files be encrypted during transmission?


Yes, there will be encryption between cloud and local tablet transfer.





Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?





How to connect Tauri to a bluetooth printer?





How to set up app switch on Tauri?






Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?





How to connect Tauri to a bluetooth printer?





How to set up app switch on Tauri?






Security

Is there an option to store the data of people checked? If yes, how far back?


This is currently in development with TAURI Cloud.




Will the database of employee/customer information be stored in the tablet or server?


If you have registered your employee/ customer's face in TAURI, then, it would have their photo locally stored on TAURI. If you have not store any data on TAURI, it would not store anything inside. However, if you choose to purchase or use TAURI Cloud, the information of your employee/ customer will be in TAURI Cloud.




If on Monday you scan on kiosk #1, on Tuesday you scan again on kiosk #1 – your information would be stored so it will recognize you and on Wednesday you scan on kiosk #3 – does it have the information from kiosk #1 to identify you?


The information will need to be store on a server or cloud to be recognized on the same data base. If there are no TAURI Cloud being used, each TAURI would only have its own data base and not cross check.




How can the imported photos be identified?


The photos correlate with the staff profile you assign them to. There is a specific way to name the .jpeg files. It should be e.g. Dennis-Marketing.jpg (The persons name- department.jpg)




How would the data/files be encrypted during transmission?


Yes, there will be encryption between cloud and local tablet transfer.





Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?





How to connect Tauri to a bluetooth printer?





How to set up app switch on Tauri?






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Nebula FAQ

Coming soon, thank you for your patience.

 
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Ultron FAQ

Coming soon, thank you for your patience.

 
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Vega FAQ

Coming soon, thank you for your patience.