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Welcome to Glory Star's FAQ and how to video channel. 

Learn how to easily troubleshoot common issues with all upcoming and previous models.

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General FAQ

 

Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius




What is the recommended detection distance?


0.5 to 1 meter




How long does it take to scan?


within 1 second




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?





Can I print temperature check results and questionnaire answers on TAURI?


Yes, you can when TAURI is paired with a Glory Star approved printer, such as the Boca Lemur X.





Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius




What is the recommended detection distance?


0.5 to 1 meter




How long does it take to scan?


within 1 second




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?





Can I print temperature check results and questionnaire answers on TAURI?


Yes, you can when TAURI is paired with a Glory Star approved printer, such as the Boca Lemur X.





TAURI_ALL_OfficeGirl_V3.0.0.png

Tauri FAQ

 

Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius




What is the recommended detection distance?


0.5 to 1 meter




How long does it take to scan?


within 1 second




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?





Can I print temperature check results and questionnaire answers on TAURI?


Yes, you can when TAURI is paired with a Glory Star approved printer, such as the Boca Lemur X.





Compliance

Do we have approval from any medical body (e.g. FDA)?


TAURI is FDA Compliant in accordance to the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 Public Health Emergency.




Is TAURI DSGVO?


Tauri is DSGVO compliant.




Is it FCC and CE compliant?


Yes, it is EN 60950-1:2006+ A11:2009+A1:2010+A12:2011+A2:2013. FCC Rule Parts 15C. Please check this TAURI Guide for further information.





Compliance

Do we have approval from any medical body (e.g. FDA)?


TAURI is FDA Compliant in accordance to the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 Public Health Emergency.




Is TAURI DSGVO?


Tauri is DSGVO compliant.




Is it FCC and CE compliant?


Yes, it is EN 60950-1:2006+ A11:2009+A1:2010+A12:2011+A2:2013. FCC Rule Parts 15C. Please check this TAURI Guide for further information.





Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius




What is the recommended detection distance?


0.5 to 1 meter




How long does it take to scan?


within 1 second




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?





Can I print temperature check results and questionnaire answers on TAURI?


Yes, you can when TAURI is paired with a Glory Star approved printer, such as the Boca Lemur X.





Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius




What is the recommended detection distance?


0.5 to 1 meter




How long does it take to scan?


within 1 second




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?





Can I print temperature check results and questionnaire answers on TAURI?


Yes, you can when TAURI is paired with a Glory Star approved printer, such as the Boca Lemur X.





Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius




What is the recommended detection distance?


0.5 to 1 meter




How long does it take to scan?


within 1 second




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?





Can I print temperature check results and questionnaire answers on TAURI?


Yes, you can when TAURI is paired with a Glory Star approved printer, such as the Boca Lemur X.





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Nebula FAQ

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Ultron FAQ

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Vega FAQ

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