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USER MANUAL

  • Commercial tablets JAR101_Front_view.png

    JARVIS 10.1"

    JAR101

  • kiosk tablet GAD101-A FACTORY STOCK VER.

    NEBULA 10.1"

    GAD101-A

  • kiosk tablet NEB156.557.png

    NEBULA 15.6"

    NEB156

  • fitness console kiosk tablet NEB215.565.

    NEBULA 21.5"

    NEB215

  • ult101 j1900 rework.112 (small).png

    ULTRON Series

    ULT101  ULT156 / ULT 215

  • in wall touch screen VEGA101.107.png

    VEGA 7" / 10"

    VEG073 / VEG101

  • LCD media player TAD028.png

    OLED Video Name Tag
    TAG028

  • staros branding-05.png

    StarOS 8.0

    Kiosk lock down app

 

development kit

  • Nebula 1D/2D Barcode scanner - NEBA1701

    API

    1D/2D Barcode scanner

    NEBA1701-1D     NEBA1701-2D

  • fitness console kiosk tablet NEBA1703_4.

    API

    RFID Reader

    NEBA1703

  • fitness console kiosk tablet NEBA1704_4.

    API

    Magnetic Strip Reader

    NEBA1704

  • Commercial tablets Motion sensor.png

    API

    Motion Sensor

    JAR101

  • Commercial tablets JAR101 Meeting room.1

    API

    Meeting Room LED Light

    JAR101

  • smart access control POE.50.png

    API

    VEGA X SDK

    VOD073

 

warranty

Warranty Period


Glorystar Group (GS) warrants its products will be free from defects in material and workmanship for the duration of the warranty, which is 24 months from the date of invoice. The panel has a one year warranty. The warranty status of a GS product is determined by checking the serial number of the product or component. Products with longer warranty periods will be separately mentioned on offer and order acknowledgement.




DOA Period


A product is DOA (Dead on Arrival) if it is defective or does not operate according to the product specification within 10 days of arrival. DOA are collected by Glory star unless agreed otherwise in writing.




Repair Time/Turnaround Time (TAT)


RMA (Return Material Authorization)
GS will normally repair a defect item and have it ready for shipment within 14 working days after receipt of the defect system by GS. If the quantity of defect item exceeds this Turnaround time, GS will instantly inform customer. For larger lots, Glory Star will confirm the repair time separately.




Void Warranty Conditions


The product warranty covers only those defects which arise as a result of normal use of the product and do NOT apply to any:

  • Service required as a result of improper installation, including incorrect or insufficient AC supply.
  • Damaged caused by other system components
  • Damage (including cosmetic damage), failure, loss or personal injury due to misuse, abuse, negligence, improper maintenance or storage, or to acts of nature or other causes beyond our control. ( Causes beyond our control include but are not limited to lightning strike, power surges, power outages and water damage)
  • Image burn-in
  • Product where the original factory serial number has been removed, defaced or changed in any way
  • Product has been explicitly or implicitly modified, tampered, altered or repaired in any way by anybody other than qualified technical staff of GS
Concerning Pixel Functionality – your display contains about one million of individual pixels. Your display typically contain a small number of pixels that do not function normally. Your display has been inspected and is in compliance with manufacture’s specifications, indicating that any pixel defects do not affect the operation or use of your display.




Returning Goods


RMA Procedure
The following procedure to return goods to GS for repair is used by GS:

  1. Send an RMA request via e-mail to sales@glorystargroup.com including contact information and model number, serial number, invoice detail and adequate failure description of each defect product.
  2. Glory Star sends an RMA form to customer to fill in. GS determines if product is within warranty or out of warranty.
  3. Upon approval, customer sends the defect item to Glory Star (Flat D, 5/F, Excelsior Building, 364 Nathan Rd., Kowloon, H.K) with the following rules:​​​​
  • Each item should be well packed in the original or equivalent packaging to minimize the chance of damage during transportation. GS will not accept liability of any product damaged during transportation due to inadequate or insufficient packaging.
  • If the packaging is damaged in such a way that, according to GS, there is a fair chance that the inside product could be reasonably damaged too, GS will refuse the returned item. If Glory Star decides to renew the packaging to ensure safe shipping, this new packaging will be invoice to the customer.
DOA Procedure
  1. Customer ask for DOA request
  2. Customer will be contacted immediately and receives new product or repair priority status
  3. Glory Star will collect defected product(s)
  4. Product is shipped back to customer by Glory Star​
​​ If it is within warranty, customer will be responsible for freight cost back to GS, after repair, GS would send the device back to customer’s one location at GS’s cost.
Method of Transportation
Glory Star will not accept shipping cost from customers who decide to ship DOA products on their own initiative to Glory Star. These products are collected by Glory Star unless agreed upon writing.




Repair Charges


In warranty and DOA items are repaired/replaced free of charge. Glory Star will charge repairs for the following categories of items:

  • Out of warranty items – items for which the warranty has expired
  • Void Warranty Items- for which the responsibility for the defect or damage cannot be attributed to Glory Star see Void Warranty Conditions
A full repair report will be given to the customer upon request.




Non Repair Charges


If in or out of warranty items are returned for repair and no defects are found by Glory Star, Glory Star will charge USD35 for investigation with additional shipping costs.





 

Glorystar reserves the right to change or update, without notice, any information contained herein; to change, without notice, the design, construction, materials, processing or specifications of any products; and to discontinue or limit production or distribution of any products.

Company
Contact

For all inquiries please contact our email sales@glorystargroup.com

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LOCATIONS
NEWSLETTER

© 2020 by Glory Star Group. All rights reserved.

HONG KONG

Flat D, 5/F, Excelsior Building, 

364 Nathan Road,

Kowloon, Hong Kong

+852 2376 2803

UNITED STATES

Representatives

California, New York, USA 

+626 228 5927

Prc

Bldg 9, 4/F ZhongYuntai Technology

Industrial Park, Tangtou Community,

Songbai Road, Baoan District, Shenzhen, PRC

+86 755 2600 1808

switzerland

Ermatingerstrasse 10,8564

Hattenhausen, Switzerland 

+ 41 79 279 9798

USA WAREHOUSE

2993 E White Star Ave,

Anaheim, CA 92806,

United States