Glory Star

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Company

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About Glory Star

About Glory Star Group

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We are the leading provider and manufacturer for industry focused touch solutions.

 

We are the pioneer of display screen and all-in-one touch interface, the company has more than 800,000 units of installation in fitness, retail, self-service and building automation industry globally. We offer customization of tablets allowing you direct access to engineers with a board selection of screens from 4.3” to 43”. We bring engagement to users through the use of tablet technology.

Glory Star provides the broadest selection of OEM kiosk tablets,  commercial tablets, and all-in-one touch computers for different markets, including building automation, industrial automation, interactive kiosks, healthcare, office equipment, retail displays, transportation applications and point of sale devices.

Glory Star Group was formed in a time where huge technological advancements were made and continues to thrive by adapting to the trends in technology in 1984.. Mr. Cheung, the founder of Glory Star Group, after graduation from National Taipei University of Technology, moved to Hong Kong at the age of 25 with USD200 in his pocket and a passion for success. The business in its early stages started by trading calculators and smoothly transitioned to reselling the world's first cell phone, the Motorola DynaTAC 8000M. Weighing in at 2 pounds (picture this - the heaviest phone at the moment is the iPhone Pro Max weighing at 0.49 pounds!), it was one of the biggest breakthroughs in technology and the hefty price tag to acquire one was $3,995 USD at the time.

New developments in the company lead to the addition of Mr. Cheung’s children. Hermann Cheung graduated with a Master’s degree in HKUST in Engineering Management, and a mechanical engineering degree from California State University. Cindy Cheung graduated with a Bachelor of Laws from University of London and a Business Degree from University of Hong Kong. In addition to the growing team at Glory Star, it was decided that the new company vision was to develop Android tablets. It didn’t take long before Glory Star became one of the pioneers for touch screen tablets and as of today has installed over 800,000 worldwide. 

Our vision

To accelerate the world's transition to connected devices

1.  Empowering industries to connect their devices for data collection allowing better judgements and decisions

 

2.  To build customers for LIFE based on trust and responsibility. 

3.  Creating a smarter manufacturing process

4.  To empower a learning Culture

5.  To localize and globalize

Our mission

We have

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Production Facilities

To control our quality, we do in-house manufacturing. We build and manage our own production line

Engineering Team

To further support customization and development, we have our own engineering team to answer all requirements 

We provide the broadest selection

Commercial Android tablets

JARVIS series

Kiosk Tablets

NEBULA series

Windows Tablets

ULTRON series

In Wall Touch Screen

VEGA series

For different markets

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Smart Home

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New Retail

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Industry

Automation

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Fitness

Quick Service

Restaurant

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Hotel

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Corporate

Building

Automation

Healthy Care

With the best support

In-House R&D

Our R&D professionals make new inventions and flexibility in modifications

Open Book

We are an open book in order to confident you with our process

Industry Focus

We provide solutions/products based on your industry's needs

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High Quality

We invest in good components to build high quality products

Considerate service

We take the pressure off you and put it on us

Turnkey Solution

We provide total turnkey solutions from design to maintenance

Professionals

We take care from design to after sales procedures to maintain high performance

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Unlimitation

We stock and accept small orders

ISO CERTIFICATE

FAQ

What are the differences between commercial tablets and consumer tablets?


Consumer Tablets usually have a 1 year life cycle. Commercial tablets usually have a 5 years or more life cycle that allows developers to develop according to the hardware requirements to stabilize their software on the hardware as well as supplying to the same project with the same product in this time frame. Commercial Tablets are more focused on providing a stable platform with non-changing components to support long term projects.




What are the advantages of a commercial tablet?


The advantages of a commercial tablet are long support cycle, higher quality components, designed for stationary applications without having to produce another mount, customizable, customer’s bootup logo and can remain in the same firmware version for every batch of order. Option for OEM.




How to choose between Windows and Android?


This would depend on the requirements of your project. If the deployment is smaller and requires accessories like barcode, MSR that doesn’t have drivers for Android, then Windows would be the option. Although the downside for Windows is the cost of the license fee as well as its constant update. Android’s cost is lower, however, there are more development time involved for driver applications. In a nutshell, if the quantity of the project is there- Android would be the option. If the deployment has a lower quantity, then Windows would be the option.




Why should I choose Glory Star?


Glory Star started in 1984 and has over 30 years of experience in the electronics industry. The advantage of Glory Star is flexibility, we are able to provide our standard items as well as customized touch projects from circutary design, mechanical design, firmware design to a total solution of remote management. The company have hardware and software skills. The company is focused on building life-long customers, providing an open communication platform and rich technical support.




What are the benefits of open API products?


Able to utilize i/o from the device such as USB, RS232, RS485, GPIO, etc to communicate with third party modules. Also to utilize features that has already developed from staros onto third party applications.




Does Glory Star provide App solutions?


Yes, Glory Star’s Nebula, JARVIS series of tablets includes a license free STAROS app that allows you to lockdown apps, websites and videos. We also have StarTouch that is designed for people without coding skills to make their own touch contents.




Can I download apps from Play store with Glorystar tablets?


No, Glorystar tablet does not support Google Play store since the certification only supports tablets with mobility and a screen size below 15”.

Not using the certification and playstore is actually better for GS applications since it provides more flexibility in terms of software and increase processing power since google play certify devices has more embedded applications and runs more items underneath.




Are Glorystar products including warranty?


Yes. Our products have a standard 1 year warranty and for partners 2 years. Please check the warranty section for more details.




How do I place an order?


If you would like to place an order, please email sales@glorystargroup.com

Or you can fill in our order form




What to expect after placing an order?


Pro-Forma Invoice

After you placed an order, you will receive a pro-forma invoice within 24 hours (except weekends).

Deposit/ Full Payment

Upon approval of your payment for your order, the order will be in Production. Production time includes obtaining the parts, assembly or build time and shipping preparation.





Is there an email/phone number I can call for support?


We have a ticketing system. Please sign in and submit a ticket and we will take care of you.




What do I do with a defective device?


If there is a defective device, you can first submit a ticket to our website, and our technical staff will try to assist you. If the unit is really defaulted and could not be fixed at your location, it would then need to be returned to either our California location or Hong Kong office for repair, after repair, we would send it back to you.




How to turn on/off device


For the new generation of the Nebula tablets, the back button at the back have been changed to ON/OFF button, therefore, you can turn the tablet off from the back button.




Where can I find tutorial videos?


This is the channel for all Official Glory Star Product Videos

This is the Glory Star Support Channel




How can I obtain marketing material(s)?


You would need to be one of our partners to obtain marketing materials.

Please send mail to sales@glorystargroup.com to discuss the details.




Is there a warehouse in the US?


Yes, we have a warehouse in the US and we can send our products from California to any locations within the US within 2-4 business days.




Do you ship only from Asia or also within the US?


For small batch orders, we ship from the US, but for larger batches, we will be shipping from Hong Kong or China.




How long does shipping take?


If the products are in our warehouses, the ship time will be within 7-10 days.

If there are special requirements and modifications required from our stock units, it would usually take 14-20 days.

Our normal production time is 35-40 days.

The estimated ship date for your order will be released within 7 days after receiving payment, otherwise, you will be receiving an email from us.