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What is Kiosk Mode?

Understanding Kiosk Mode and Its Activation Process

Kiosk Mode

Many businesses are boosting productivity, conversions, and engagement among both consumers and employees through the use of kiosk devices. While kiosks are typically found in high-traffic areas and retail stores, they have also gained popularity in other sectors, such as education and healthcare.

What is Kiosk Mode?

When companies implement kiosk devices, they often set them to kiosk mode, which restricts the device's functionality to either a single application or multiple applications. The choice between single-app and multi-app kiosk mode depends on the specific business goals, with both options offering distinct advantages.

Single-App Kiosk Mode

In single-app kiosk mode, a device is configured to run just one application. This means the device is set to launch a specific app from platforms like the Microsoft Store (Windows), App Store (iOS), or Play Store (Android). It’s common for businesses to configure browser apps like Chrome or Firefox in single-app kiosk mode, but they can also set up a custom app developed for their needs.

 

With single-app kiosk mode, end-users cannot access any other applications or exit the designated app, effectively making the device dedicated to that single application. This setup is typically managed by an IT administrator, who retains control over locking and unlocking the device.

 

Devices operating in single-app kiosk mode are often utilized for purposes such as digital signage, mobile POS systems, airport web kiosks, service kiosks in the hospitality sector, and ticket booking kiosks.

Multi-App Kiosk Mode

In contrast, multi-app kiosk mode allows users to access several applications. In this setup, end-users can navigate between multiple apps (and access certain device settings) within a controlled environment defined by the IT administrator. The applications available are preconfigured, meaning users can only access those specifically permitted by the company.

This configuration is particularly useful for businesses that require the simultaneous operation of two or more applications, or when users need to access some device settings.

Devices in multi-app kiosk mode are typically employed in the service industry, for educational purposes, or within delivery and manufacturing sectors.

What are the different types of kiosk devices?

Kiosk devices are versatile tools designed to meet a variety of needs across different industries. Each type serves a specific purpose, enhancing user experience and operational efficiency. 

1. Interactive Kiosks 

Interactive kiosks are equipped with touch-screen interfaces that allow users to engage directly with software applications. These devices are ideal for:

  • Information Retrieval: Users can search for details about products, services, or events.

  • Product Ordering: Customers can browse menus or catalogs and place orders directly through the kiosk.

  • Service Booking: These kiosks can facilitate appointments for services, such as scheduling a haircut or booking a hotel room, making the process quick and user-friendly.


2. Self-Service Kiosks
Self-service kiosks are prevalent in retail and food service environments. They empower users to handle transactions independently, including:

  • Order Placement: Customers can customize their orders at fast-food restaurants or coffee shops without waiting in line.

  • Payment Processing: These kiosks allow users to pay for their purchases, reducing congestion at checkout counters.

  • Appointment Check-In: Users can check in for appointments at clinics or salons, streamlining the process and freeing up staff for other tasks.


3. Check-In Kiosks
Often found in healthcare facilities and transportation hubs, check-in kiosks simplify the registration process. They offer:

  • Fast Registration: Users can quickly check in upon arrival, entering their information through an easy-to-navigate interface.

  • Reduced Wait Times: By automating the check-in process, these kiosks minimize queues and enhance the overall experience for patients and travelers.

  • Integration with Systems: Many check-in kiosks are linked to backend systems, allowing for real-time updates and notifications.


4. Information Kiosks
Information kiosks serve as digital guides in public spaces. These devices provide:

  • Service Directories: Users can access a list of available services or businesses within a location, such as a shopping mall or airport.

  • Wayfinding Assistance: Interactive maps help users navigate complex environments, ensuring they can find their destinations easily.

  • Event Information: These kiosks often display schedules for events, exhibitions, or public transportation, keeping users informed.


5. Payment Kiosks
Payment kiosks are dedicated to facilitating financial transactions, making them essential for various services. They include:

  • Cash and Card Transactions: Users can pay bills, parking fees, or purchase tickets conveniently at these kiosks.

  • Receipt Printing: Many payment kiosks offer automated receipt printing, providing users with proof of payment.

  • Secure Transactions: These devices often incorporate encryption and security features to protect sensitive payment information.

How to Enable Kiosk Mode?

To get started with Staros and enable Kiosk Mode, follow these steps:

  1. Welcome Screen: From the Welcome screen, tap on Get Started.

  2. Set Date and Time: Configure the date and time settings. You can either manually set the date and time or select a time zone for automatic adjustments. Optionally, enable the 24-hour format for time display.

  3. Choose a Connection: Select either a Wi-Fi or Ethernet connection. Note: If you’re connecting via Wi-Fi, ensure that the LAN cable is disconnected from the Ethernet port.

 4. Connect to Wi-Fi: If opting for a Wi-Fi connection, select your desired network, enter the password, and then tap Connect.

 5. Register the Device: To register the device with Star Control, choose either Enter PIN or Admin Login. If you prefer not to register at this moment, you can select Skip for now.

 6.Enter Credentials: Input the PIN generated from Star Control, or enter the admin login email and password.

 7. Confirm Registration: Tap on Confirm to finalize the registration of the device.

 8. Complete Onboarding: After completing the onboarding process, select Continue. To log into Staros, tap the screen to unlock, and enter your PIN or the default PIN (0000).

 9. To log into STAROS, tap screen to unlock, and then enter your PIN or the 0000 default PIN.

By following these steps, you will successfully enable Kiosk Mode on your device with Staros, providing a streamlined experience for users.

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Benefits of Kiosk Mode

Implementing kiosk mode offers numerous advantages for businesses looking to enhance efficiency, security, and user experience. Here are some key benefits:

1. Enhanced Security

Kiosk mode restricts user access to only designated applications, minimizing the risk of unauthorized use or data breaches. By limiting functionality, businesses can protect sensitive information and ensure that devices are used solely for their intended purpose.

 

2. Improved User Experience

With kiosk mode, users can enjoy a streamlined experience. By focusing on a single app or a set of approved applications, businesses can eliminate distractions, making it easier for users to complete tasks quickly and efficiently.

 

3. Increased Productivity

Whether in single-app or multi-app kiosk mode, devices can be tailored to meet specific business needs. This customization leads to improved workflow, as employees or customers can access the tools they need without navigating through unnecessary menus or applications.

 

4. Cost-Effective Solution

Using kiosk mode can reduce the need for extensive training. Since the interface is simplified and limited to essential functions, users can quickly learn how to operate the device, saving time and training costs.

 

5. Controlled Environment

Kiosk mode allows IT administrators to configure devices with predefined settings and applications. This control ensures that users only access approved content, which is particularly beneficial in environments like retail, education, and healthcare.

 

6. Versatile Applications

From digital signage to point-of-sale systems, kiosk mode can be applied in various industries. This versatility allows businesses to leverage the technology for multiple purposes, enhancing customer engagement and operational efficiency.

 

7. Remote Management

Many kiosk mode solutions come with remote management capabilities, enabling IT teams to monitor and update devices without needing physical access. This feature streamlines maintenance and ensures that devices are always running the latest software.

Finding comprehensive and trustworthy kiosk solutions can greatly influence the quality of service provided to consumers and end-users. In addition to Kiosk Mode, Glory Star offers Mobile Device Management for securing and overseeing all types of Android devices from one central location.​ 

 

If you’d like to learn more about Kiosk Mode  STAROS, feel free to contact us. STAROS Kiosk Mode comes pre-installed and is FREE on all Glory Star Android touchscreen devices.

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