Ultron as Virtual Barista at Dimello Coffee, Greece

The Challenge
In bustling urban environments like Athens' Omonoia metro station, coffee shops face high customer volumes with limited space and staff. Traditional barista services can lead to long wait times, inconsistent recommendations, and missed opportunities for personalization. Dimello sought to address these issues by creating an interactive system that allows customers to explore coffee options quickly and intuitively, without compromising on the brand's emphasis on quality and expertise. The goal was to provide a "complete experience of choosing the coffee that suits you," as promoted in their announcements.
Key challenges included:
Ensuring the system was user-friendly for diverse demographics, including commuters in a hurry.
Integrating AI for accurate coffee recommendations based on preferences like taste, strength, and origin.
Maintaining hygiene and reliability in a public setting.
Aligning with Dimello's artisanal image while incorporating cutting-edge tech.

The Solution: Ultron Windows Touchscreen as Virtual Barista
Dimello selected the Ultron Windows Touchscreen from Glory Star as the hardware foundation for their AI Barista. The Ultron series is a rugged, all-in-one touchscreen computer running Windows OS, optimized for commercial self-service kiosks, and extensive connectivity options, making it ideal for interactive applications.
Customized for Dimello, the Ultron kiosk runs AI software that simulates a barista's role:
Touchscreen Interface: Users interact via an intuitive menu to select blends (e.g., Arabica from Central America or Africa), adjust preferences, and receive recommendations.
AI Integration: The system uses algorithms to suggest coffees based on user inputs, drawing from Dimello's extensive blend knowledge.
Order Processing: Seamless integration with payment and brewing systems for contactless service.
Durability: Optically bonded anti-glare screens and industrial-grade build ensure performance in high-traffic areas.

Results and Impact
Early feedback indicates positive outcomes:
Efficiency: Reduced wait times by allowing self-service selection, handling up to 100 interactions per hour in peak times.
Customer Engagement: Personalized recommendations increased upselling of premium blends by 15-20%.
Satisfaction: Users appreciated the interactive, educational element, aligning with Dimello's campus training ethos.
Business Growth: Enhanced visibility in a metro hub, potentially boosting foot traffic and brand loyalty in Greece's competitive coffee market.
Challenges like initial user adaptation were mitigated through clear on-screen guidance.
Conclusion
The integration of Ultron Windows Touchscreen as a Virtual Barista for Dimello Coffee exemplifies how technology can elevate traditional industries. By combining Dimello's passion for quality coffee with reliable, user-friendly hardware, this initiative not only streamlines operations but also creates engaging experiences for customers. As Dimello continues to expand, such innovations position the brand as a leader in Greece's coffee scene, blending heritage with the future of AI-driven service. Future expansions could include more locations or advanced features like voice recognition.



About Glory Star
Glory Star is the pioneer of display screen and all-in-one touch interface, the company has more than 800,000 units of installation in fitness, retail, self-service and building automation industries globally. They offer customization of tablets allowing you direct access to engineers with a board selection of screens from 4.3” to 43”. We bring engagement to users through the use of tablet technology.