Total Telecom Staff
Glory Star, the leading provider and manufacturer for commercial-grade tablet solutions, is smoothing out the check-in process for Willapa Medical Clinic — formerly Pacific Family Health Center — in South Bend, Washington.
Glory Star, the leading provider and manufacturer for commercial-grade tablet solutions, is smoothing out the check-in process for Willapa Medical Clinic — formerly Pacific Family Health Center — in South Bend, Washington. The rural doctors' office selected the patent-pending intelligent self-service TAURI Temperature Check Tablet to quickly scan incoming patients and guests for fevers to help limit exposure to potential cases of COVID-19.
"As a medical provider, we have to see patients who are potentially infected — whether it's with COVID-19 or the flu — while protecting those waiting to be seen," said Mary McAllister, rural health clinic manager at Willapa Medical Clinic. "Before, we were reaching through the registration window to take everyone's temperature with a tympanic thermometer. It was cumbersome and required a great deal of contact. With TAURI, they can scan themselves right when they walk in. This has sped up our registration process and made it easier for our aging patients who we sometimes struggled to reach."
TAURI combines Glory Star's expertise of creating and programming commercial-grade tablet solutions with the leading sensor hardware to create a fast, worry-free, and healthy experience. Patients simply walk up to the tablet, and it intelligently detects their face and scans their temperature from up to 3 feet away. Results are delivered in less than three seconds. The tablet's sensor and body heat algorithm ensure temperature accuracy with a tolerance of +/- 0.5 degrees Fahrenheit (+/- 0.3 degrees Celsius) and has a refresh rate of 64Hz.
For Willapa Medical Clinic, the tablet eliminates the need for another person to perform scans and prevents any skin contact. As a result, the health provider is able to assess quickly the next steps for check-in. When a temperature is detected, staff will hear the special chime that lets them know to move the patient into an exam room immediately. The tablet can be programmed with a special message to indicate what patients should do next, such as, "Please follow a staff member to an exam room." This helps to limit cross-infection in waiting rooms.
In addition, organizations have the option to use TAURI to detect if a person is wearing a face mask and subsequently issue an on-screen reminder. Each day, upon beginning and ending their shifts, staff are required to record their temperatures. Using the tablet's facial recognition feature, Willapa Medical staff can scan and have their temperatures recorded, helping them stay in compliance with health and safety COVID-19 protocols.
"We are incredibly thankful to the dedication and hard work of today's medical providers and staff," said Cindy Cheung, chief commercial officer of Glory Star. "TAURI was created for facilities such as Willapa Medical Clinic where, before doctors can begin their assessment, receptionists need to perform the initial intake. It can give them the information they need quickly and without contact so they can determine the best course of action to limit any potential exposure to COVID-19 and other viruses."